Privacy Policy
Chapter Group & Systems Co LTD, trading as Chapter Group Co, is committed to handling your information responsibly. This Privacy Policy explains how we collect, use and store personal data when you interact with our website or services. For any privacy questions, you can contact us at support@chaptergroupco.com.
Information we collect
We may collect the following types of information when you use this site or work with us:
• Contact and business details, such as your name, email address, phone number and company information.
• Enquiry messages and any information you choose to include when you contact us.
• Order and subscription information related to services you purchase from us.
• Social profile links, brand assets and footage you provide so we can create content for you.
How we use your information
We use your information to:
• Reply to enquiries and provide customer support.
• Provide and manage the content and consulting services you order from us.
• Manage payments, subscriptions and any applicable refunds.
• Maintain business records and keep our website and systems secure.
We rely on different legal bases depending on the context, including performance of a contract (or steps taken at your request before entering a contract), our legitimate interests in running and improving our business, and compliance with legal obligations where we must keep certain records.
Payments
We use Stripe to process payments and manage billing. Stripe handles checkout and billing details on our behalf. Chapter Group Co receives transaction and customer information needed to fulfil your orders and manage your account. Full card details are processed and stored by Stripe and are not shared with us. We will never ask you to send full card details to us by email.
Your rights
Depending on your location and the circumstances, you may have rights over your personal data, including the right to request access, correction, deletion, restriction, objection to certain processing and data portability. To exercise these rights, please email support@chaptergroupco.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.
Cookies
We use cookies and similar technologies to help our site function and to understand how it is used. For more details, please see our Cookie Policy at /cookie-policy.
Third-party privacy information
For more information on how Stripe handles personal data, you can read Stripe’s Privacy Policy at https://stripe.com/privacy.